How to get a refund from the Apple App Store

Follow this guide to get a refund from the Apple App Store via Web, iTunes and iPhone

Sometimes we buy an app from the Apple App Store and after a few minutes, we realize that we have some in-app purchase or upgrade that we didn’t buy but the payment method has been charged, what to do? Apple has various methods to make sure you don’t buy apps and in-app purchases in error but mistakes still happen so here’s a guide on How to get a refund from the Apple App Store.

Unless you have it on a ‘free trial’ of an app, the answer should be yes. That is guaranteed in the UK and Europe, as the law requires Apple to accept refund requests of digital content within 14 days of purchase, with no reason needed for the refund. Apple will only accept one refund request per individual without any reason so use it wisely.

How to get a refund using iTunes?

First Open iTunes on your Mac or PC – and make sure you’re signed in with your Apple ID. If not, select ‘Sign In‘ and enter your password.

You then need to access your Account info – once you’re signed in, click your name (just to the right of iTunes’ now playing bar) and in the dropdown, select ‘Account Info‘. You should then be asked to input your Apple ID password before being given access to your account information.

Third, access Purchase History – once you’ve accessed your account information, find the ‘Purchase History‘ submenu and click ‘See all‘. From here, scour the list and click on ‘Report a problem‘ next to the purchase you’d like to get a refund for.

And last, Finalise refund – after clicking ‘Report a problem‘, you should be taken to Apple‘s website. From here, follow the steps after signing in and request the ‘Refund option‘ and explain why.

How to get a refund from the App Store on the Apple website?

You first need to go to Apple’s problem reports page – to do so, open your web browser (Safari, Chrome, Internet Explorer) and access Apple’s problem reports page, which can be found at

Once accessed, simply log in with your Apple ID.

Secondly, find the purchase you want to be refunded – once you’ve logged in to Apple’s ‘Report a Problem‘ page, select the appropriate tab and find the purchase that you want to be refunded.

And third submit your refund application – once you’ve located the app that you want to be refunded, simply select ‘Report a Problem‘ to the right of the purchase. From here, you’ll need to select the reason you want the refund and then fill in the description as appropriate. Once you’ve filled out all relevant information, simply click ‘Submit‘.

How to get a refund on your iPhone or iPad

The first step is to open your preferred ‘Mail app’ – and find the invoice of the purchase you want to be refunded.

The easiest way to do this is to search ‘Your receipt from Apple‘ as this is always the subject of the invoice email.

Secondly, report a problem – once you’ve found the invoice of the app you want a refund on (this may take some time depending on how often you purchase items from the App Store/iTunes), simply tap ‘Report a problem‘ next to the app.

Third just follow the above steps – once you tap ‘Report a problem‘ you should be taken to Apple’s ‘Report a Problem‘ page in Safari.

From here, simply follow the above instructions in the sections above.


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